I have been highly happy with i9. I feel concerns and questions are answered. I had some issues with basketball and my son was a beginner and placed with highly skilled kiddo’s when he was 5. I expressed my disappointment and given a discount on a future sport. I wasn’t expecting that but it was appreciated and I just really hoped it wouldn’t happen to others. My son’s experience did sour him from basketball. He did a camp through i9 but continues to not want to play on a team😩. Anyway, I would say the customer service is great! I do like that practice and the sport are the same day...helps with working parents.