Dax was fantastic to work with as always My wife and I bought a new mountain bike for our son who was turning 14. Dax spent all the time I needed to make the right decision and then set up a time for my son to personalize the bike (pedals and handlebar grips). From start to finish the experience was full of top level hospitality.
My thanks to Charlie and Owen for helping me with the grips on my E bike. On transport to the Greenbelt yesterday, my bike fell down off of the rack, dragging one of the handlebars through the dirt until I could get over to the side of the road.
Charlie and Owen fix me up in no time. I love IMT, for all my bike needs. The staff is terrific. Thank you, J Eggers
Responsive (over email after my order), friendly (on the phone), taking initiative (transferred a bike from Meridian to Boise without me asking, created a work order in anticipation of my zero-hour service, etc.)
excellent service, top notch professional advice and tips. I have our bikes service here, at the Meridian location. Also, our skis and board here for services too. Quality of work is superb!
I really like your staff who helped me make a difficult decision for me since I struggle with spending money. However sometimes buying good quality gear is a good investment. I'm really happy with it.
The immediate feedback about the purchase is what sets Idaho Mountain Touring for other establishments. I would not hesitate to recommend them to my friends.
Everything!
We loved the whole experience! The employees/guide were great throughout planning. The amenities provided made the trip really easy to plan. The terrain from the Tornak Hut was really fun as well.
We plan on booking again next season!
The service was great. Everyone I worked with on buying an ebike was friendly, patient and knowledgeable. I like the fact you carry a quality brand like Trek and had it on sale. Plus the shop is full of a bunch of other eye candy gear!