I have been in and out of IMT even before it's current location. It's always been a great place for bikes and bike accessories. Everyone is always helpful and there to help. There prices are competitive with like stores. Highly recommend.
I took my bike in with a blown-out inner tube on Memorial Day. My expectations were low because it was a holiday. The person took it in immediately and did everything in a few minutes. I was blown away how fast and nice they were. Saved my day off! Thank you so much.
Popped in on the fly because I left my bike lock at home. Frank was awesome to work with! I got the perfect lock, but also picked up a great Smith helmet to replace my 15 year old relic. :-)
I was on a date bike ride on the green belt, and I hit something sharp.
I jogged my bike 2 miles to your downtown Boise location and arrived just as you were opening, and the service shop replaced my tube in 5 minutes.
Thank you,
[FIRST NAME REMOVED]