High quality parts plus quick turnaround and delivery - all of which makes a difference if you’re in the middle of repairing your bicycle. These are signs of a well run organization. Well done!
The shop is staffed with what I call "Good Wrenches," i.e., knowledgeable technicians.
The services are fairly priced, and delivered when promised. I also like the store and can generally find what I need for accessories or maintenance all at one location. Further, the brand alliances for wearable items is solid. I will probably not be in the market for a new bike for quite some time, so the above comments are focused on my current needs.
I do have one further note: I just had a tune-up done on my road bike, to have included brake pads as needed. The front brake lever was, to my preference, adjusted to a "too slack" engagement point...two-thirds of free travel before any engagement. i know front brakes are "grabbier", but it seems to me that the first point of engagement should arrive somewhere between 40-50% of free travel, not at 66% of free travel.
Sincerely, Jem Hern
The personal service from Jerod and Dax. There's no hard sell, and they listen to what I wanted and needed. The shop is good and thorough, and they have some very good sales.
Matt was exceptional. Patient, knowledgeable... patient and then patient again because my wife wanted to do multiple test runs, had many questions and threw out a barrage of scenarios for him to speak to. Can't say enough positive things about the experience, should any of my Micron colleagues have needs Idaho Mountain Touring can support, I'll have them visit your store and look for Matt.
We had some fantastic assistance in choosing and ordering our e-bike. Jerrod was so helpful and we feel like we really scored with how easy and fun everything was!