I have found my sales rep to be very helpful. He has assisted me with finding batteries that are economical, even working with his production teams to have some specially built for our needs!
easy access to specialized battery needs. convenience (versus going into large box retailer). Simple way to replace auto battery (no need to carry large battery long distance to get it tested, park right in front, short walk to the door. easy!)
I talked to a guy named Reed at the Georgetown store. He told me he had the battery I needed in stock. I went in the next day to pick it up. They had ten of them in stock. I turned in my core battery, got the new one, and was on my way in ten minutes. The two people that helped me were helpful and courteous. No problems.