It's the small things that matter. As a previous business owner, I always said the little things will bring you down. If doing the little things is any indication of business success Iowa Bike Company will be open for a long time.
Last week I needed a valve for my tubeless tire. I purchased the tool to do this for $1.99 and they gave me the valve! Problem solved. Great job guys. I didn't have to take my wheel off and into the shop for repair and I was riding within minutes after I got home.
Oh, they were happy to help!
Pella was great and so was the man who helped us at the bike store - Mr. Reynolds. I can't remember his first name. Just to let you know though, one bike ran out of steam about 3/4 of the way heading out on the trail. The other ran out at the end. However, we really enjoyed the ride and thought the trail was very pretty. We would not hesitate to recommend you or to visit your store again. Thanks
Every time we’ve been in the store the staff has gone over and above to help us. Either with helping with a bike issue or giving advice they are knowledgeable and willing to help where needed. There’s no high pressure sales pitch……..simply information being provided, guidance if asked and sharing their biking experiences. In particular on our last visit Steve Reynolds was extremely helpful. We learned a lot and appreciated all the time he spent with us.