I like the scheduled salt delivery service. My softener has on occasion stopped working, but I don't realize it until the dog's water bowl gets caked with calcium and my dishes come out of the dishwasher dirtier than when I put them in. So yes, the softener is a must and usually works well..
Excellent phone response to a failure report of my leased system with instructions on how to turn the water off. Gent that came to repair it was knowledgeable and friendly. Only negative is that when I called, I was told it would be a week before anyone could come out. Due to the date of when someone could come, I had to push it out another week due to a travel commitment.
Since the system is leased, suggest consider emergency level service for system failures to bring it back on line e.g. within 48 hours. While the system was down, we had to work extra hard to reduce the water spots left behind due to the hard water residue. Still have them even though we squeegeed after every shower use and use in kitchen and bathrooms. Other than that, thanks.
I have no problems with your service. My unit was installed promptly and efficiently. (Your people also helped me with a water pressure issue that I had at the time.) And my delivery is always on time. I never even have to give it a thought. My only wish is that you would provide paperless billing AND online payment services.