Mike, at the Jacksonville Lakeshore shop, was thoroughly professional, generous with his expertise and kind. He had me on the road in 30 minutes, tuned, cleaned and new-tired. It was a welcome pleasure to see such old-school service. Thank you!
Quality products and services. Manager Mark at the Jacksonville stores is awesome! Very professional, knowledgeable, friendly, and went out of his way to help me find a discontinued product. Thanks so much!
very knowledgeable and attentive. only time I have ever purchased a high end bike and it was fitted, prepped, had new parts installed--pedals, add-ons, etc-- while I waited and didn't wait more than 15-20 mins after sale to take bike home soon enough to get in an evening ride.
Everybody has been wonderful with their suggestions and product that I would be able to handle. They have been more than accommodating to my needs. I would recommend them at any time.
I can't say enough about Mike. He's very knowledgeable, friendly and willing to go the extra mile to make sure you get the right bike or just the right information, no pressure. I feel like I made a new friend.
Drew did a fantastic job explaining, selling, and accommodating! (Only super small critique is that the bike wasn't read yet when we picked it up but it was ready in no time when the representative noticed it.)
I bought 2 bikes from Jeff. I can't say enough about him. Very friendly, knowledgeable and willing to literally go the extra mile to provide incredible customer service. He's definitely the person you want to work with when considering your next bike.
Being a service provider as well, it is comforting to walk in and be served as if I am the most important customer. In the past several times I have visited Trek and formerly Lakeshore Schwinn, I have been very impressed with both sales and service and I think the service prices are very fair.
Simply put ...this is the best bike shop I have ever visited. Impeccable service, and a very knowledgeable staff. I can't say enough good things about this Trek Dealer. Thank you.