Eric and everyone gave us such white glove service from start to finish. They took the time to really make sure my daughter tried a few bikes to see what really fit. They even customized the handlebars on the bike she loved. Even though my husband said “no e-bikes” when I was looking a beautiful pink e-bike Townie caught my eye and kept calling to me. Eric let me take it out and ride it probably knowing I’d leave with it. 🤣 They helped us load everything and were just so amazing. We cannot say enough about this store and the people who work there.
The folks at Trek Bicycle at Lakeshore could not have been kinder or more professional in their recent repair of my 30-year-old three-wheel bike. It's like I have a whole new one for the next 30. Thank you, Trek!
Always helpful and polite. They go out of their way to help you and get what you need . Great service and always do a great job maintaining and fixing our bikes . Highly recommend !
I was seeking a bike innertube that is uncommon. It was for my teenage grandson before a holiday weekend. The personnel went above and beyond to make sure I had the correct item. They contacted other bike shops and made a special run to accomodate my specific needs. They provided exemplary service even though it was not an expensive or highly profitable item. I will definitely recommend their business.
I purchased a Catrike EMax trike 2 years ago and love it.
I made the purchase after talking to a salesman who described the benefits of riding one... even though I was 79 years old and on oxygen.
I have put over 900 miles on my trike and enjoy it very much.
I have had it serviced and adjusted as needed. The trike has held up very well and I am thrilled to have purchased it. As important as knowledgeable staff to service the trike, the relationship with the customer is also important.
Trek bicycle shop is 5 stars with friendly knowledgeable staff, and I heartily recommend this shop ♥️