The technicians care about meeting our needs. They ask for feedback and act on it by trying different cleaning methods and communicating with us to make sure we are satisfied.
Chris, our nightly cleaner, is excellent and a pleasure to have in our building each and every night. Lexie has been great as well since she has taken over our account. It has been a while since we had an account rep who is following up frequently.
Our cleaners do a very nice job every week & let us know if something needs to be re-ordered, replaced, or amiss. We appreciate that we rarely need to reach out for any issues.
"We are absolutely delighted with the exceptional service we receive from JanPro! Their team exemplifies professionalism, kindness, and outstanding communication, making every interaction a positive experience. We truly appreciate their dedication and expertise."
Mt. Pisgah A.M.E. Church
Cleaners, Eric and Celeste are personable with residents. They are consistent with cleaning procedures and always willing to go above and beyond their responsibilities.
I know you asked about what I like, so 'I like the communication that I have with my cleaner'. I don't like that I haven't seen an 'inspection'. I guess that shows faith in your workers, but I guess I had different expectations from management.
JanPro does a very nice job. Rarely is there ever a need to reach out with special requests, or concerns, however, if there is an issue they are very responsive. Dependable, consistent, and customer centric.