The service dept was extremely helpful and accommodating. I was in the middle of a 100km fund raising ride. It was pouring rain, my rear tire was not keeping air. My buddies and I rolled into the shop, soaking wet and dripping water all over the shop. My hands were stiff from the rain and cold so I went to the shop for help. The service tech was so quick to change my tube and check everything out to make sure I had a trouble free finish to my ride. I appreciate the help and friendly service!
Manny and the entire team give you the time and answers every question you have. Very well rounded with all the product/bikes and accessories.
Highly recommend Jax , they take care of the customer
Misty and Jesse have incredible customer service skills. The store was very busy, but I could tell every customer in the store felt welcome and valued. (As did my husband and I) They're knowledgeable and kind, and they make you feel like family. We are planning on returning shortly to purchase a few more items. Thank you Jax in HB!!
Misty went out of her way to give excellent customer service. I did my research and found that I was being offered an exceptional, high-quality product. I would highly recommend this shop.
I was very pleased with the services I was provided on Sunday. I went in to get a cup holder and ended up buying new handlebars. At first the new handlebars didn’t fit my bike but the service guy found a spacer and made it work. The lady that helped us with the sales was very kind and friendly and we talked the whole time she was helping us. Great experience and I will always go back to Jax whenever I’m in Huntington Beach and have bike needs.
Your manager Jesse was very helpful first examining my road bike I had ridden in several years to see what would need to be done to restore it to previous well functioning condition. Second he showed me the current options to replace the pedals with dual sided ones. Finally he showed me various hybrid models that would be available in my price range that he can offer if we decide to purchase new bikes in the future.