The staff members at the Irvine location was very helpful. I needed to order parts for a Shimano derailleur and one team member helped me with the order. The parts came few days afterwards. Great service!!
The staff at Jax were so friendly and helpful. They went over and beyond and we really appreciated the help and overall experience. Good customer service is rare these days and truly stands out. Not only will we be back, but will be recommending the store based on the customer servise alone!
Awesome group of dudes. First of all the place was busy which to me that’s a great sign and second they were so busy that they couldn’t get to my bike tires in time so the manager took care of the tire swap for me, which I understood waiting was part of the game, but I thought that was really above and beyond and appreciated their efforts in getting me in and out as fast as possible, even though all their techs were busy and there was a line waiting. Would happily shop here again.
It was a quick purchase. Just some lube. Guy who helped me acknowledged me as I walked in the door, asked what I was needing, found it, and checked me out quickly. Very nice guy.