Nick in the service department is fantastic. When my bikes need maintenance he listens to my concerns and addresses all my issues.
My bikes come back like they are brand new I highly recommend using Jax.
I called the store inquiring about a Trek Roscoe 7. John Brady answered the phone and helped me out. He was able to reserve the bike for me until I got off work. (It was the last one in stock) Once I arrived at the location I talked to John and he was a wealth of knowledge. He was able to answer all my questions, which I had a lot of since this is my first mountain bike.
I am very satisfied with the customer service and I will refer all my friends and family to Jax.
I have been a customer for at least 5 years and have always gotten the best service. But my latest experience was even better. Shipping an ebike to my daughter in Pacific Grove was something I was not accustomed to but you guys really took all the hassle away.
After scheduling the shipment with Bike Flights I dropped the bike off and you did everything else.. And even offered to affix the shipping labels to save me a trip.
I cannot thank you enough. Really appreciated.