I love the speedy and always friendly and helpful service. I probably pass five bike shops on my way to Jax, and since they keep records of my last purchase, it makes it easy on me to get what I need without looking at my bike.
I liked the recommendation i was given about the size of bike my son needed. When i did my research you clearly use a brand, Trek, that is of higher quality than what i see at other bigger stores. Yes, i may pay more, but quality is important to me.
Friendly staff and timely service. My bike was ready at the promised time and overall, I was happy with the work. After taking it for a spin, I noticed a small mechanical issue that had been missed. I returned to the shop, and Anders took care of it on the spot—super helpful and professional. I appreciate the quick follow-up!
My interactions from phone calls, to repair estimate to delivery was super. Everyone was polite knowledgeable and really seemed to enjoy their work and work environment. One gentleman told me he was a customer and liked it so much applied to work there!
Trek bikes are top of the line and worth every penny! I have a commuter hybrid that I ride to work and a fast road bike for weekend adventures. I’m delighted with both of my Treks. The Jax team now remembers me and welcomes me warmly every time i enter the store and ask me how I’m liking my rides which I’m always enthusiastically excited to talk about. They are the best.
Jax staff are incredibly knowledgeable and so helpful every time I come in! I’m a beginner cyclist and they always send me out into the world feeling so confident on my bike. Thank you!!
I like that they know what they are talking about when I don't know what it is I am talking about when it comes to bikes. They are friendly and the prices can't be beat. They are always fast I am always in and out within the same day I have went to other bike shops and was very displeased with the service and the work done on my husband bike but I went to jax and will never go anywhere else again