Jeff provided excellent customer service; he was very knowledgeable, professional and friendly. I was there to purchase a bicycle helmet; I’m a senior and only cruise around my neighborhood, but Jeff gave me his time and attention as if I were a professional rider. Thank you, Jeff !!
My son had a "Chain issue" which ended up being a gear and connection issue. A little more complicated than thought. The team at Jax, helped diagnose and fix the issue on the spot. WHAT, no down time from bike riding? Dad Win! Seriously though, great customer service, the nicest guys (Thanks Joe and Andrew). Jax could have easily played the whole yeah, we'll get to it tomorrow card. But I was in and out in 25 minutes on a last minute (and right before closing) "kid emergency". I appreciate you Jax and have already told multiple people about the experience.
Great customer service, I believe Craig was the gentleman that took care of us and did a fantastic job.. I thought I needed 2 new tires but after his review he said the tires are fine and only needs 1 new tube.
Loved that we were meant to feel like they up charged us on everything, we were in and out in about 15Minutes.
Craig was very helpful and even loaded my bike in the back of the truck.
Great company, great service, great pricing.
Thank you,
[FIRST NAME REMOVED] H.
From the first time I entered the shop, Joseph was very helpfull and informative.
He was very knowledgeable and profesional.
I was in the process of ordering a Trek Red Barn Refurbished road bike.
Joseph assisted with the online order as well as valuable inforation about the particular model I ordered.
Once the bike arrived, he once again assisted with the bike build and advice on pedals and shoes.
Overall a definitely 10 on my first visits to Jax at Murrieta, it will be my bike shop in the future.
My sales representative, Craig, was informative and resourceful. My family and I had a great experience purchasing my wife’s new bicycle from Jax. I cannot speak more highly of the staff and service.
I was greeted promptly by a Jax representative. One thing I can't stand is poor customer service! I got what I needed and was out in less than 5 minutes.