Great selection of bikes and the staff was very helpful! Picked up a Burly Bee bike trailer and they gave a great service helping me figure out how to fold it up and connect it! Rode about 20 miles with it on my Aventon e-bike with a 45 lb child on board!
All the employees were extremely helpful in helping us decide the right bike for our son. They went above and beyond answering all of our questions and far exceeded our expectations.
We needed a new bike for my 9 year old daughter. This was going to be her first "geared" bike and she was a bit nervous. Your salesperson was awesome! He tried her on a few bikes and got her set-up on the bike we'd end up purchasing. He took his time explaining how the gears worked, gave her a helmet, and then allowed her to test ride the bike. We had a great experience and my daughter's smile was priceless....thanks for the great customer service.
Jeff provided excellent customer service; he was very knowledgeable, professional and friendly. I was there to purchase a bicycle helmet; I’m a senior and only cruise around my neighborhood, but Jeff gave me his time and attention as if I were a professional rider. Thank you, Jeff !!
My son had a "Chain issue" which ended up being a gear and connection issue. A little more complicated than thought. The team at Jax, helped diagnose and fix the issue on the spot. WHAT, no down time from bike riding? Dad Win! Seriously though, great customer service, the nicest guys (Thanks Joe and Andrew). Jax could have easily played the whole yeah, we'll get to it tomorrow card. But I was in and out in 25 minutes on a last minute (and right before closing) "kid emergency". I appreciate you Jax and have already told multiple people about the experience.
Great customer service, I believe Craig was the gentleman that took care of us and did a fantastic job.. I thought I needed 2 new tires but after his review he said the tires are fine and only needs 1 new tube.
Loved that we were meant to feel like they up charged us on everything, we were in and out in about 15Minutes.
Craig was very helpful and even loaded my bike in the back of the truck.
Great company, great service, great pricing.
Thank you,
[FIRST NAME REMOVED] H.
From the first time I entered the shop, Joseph was very helpfull and informative.
He was very knowledgeable and profesional.
I was in the process of ordering a Trek Red Barn Refurbished road bike.
Joseph assisted with the online order as well as valuable inforation about the particular model I ordered.
Once the bike arrived, he once again assisted with the bike build and advice on pedals and shoes.
Overall a definitely 10 on my first visits to Jax at Murrieta, it will be my bike shop in the future.