James let me borrow a torqe wrench and chain tool. I asked about a mechanic position not really wanted the job because I patronized RocknRoad in Laguna Niguel as an emergency shop second to ProBikeSupply which is further away. He said Laguna Niguel needed a mechanic so I applied. I put together a bike and am waiting for a call from Dave. Luckily I have work paving an asphalt road at the base of Stairsteps trail until next week. My only complaint other than competing with the local shop of Laguna Niguel is the Queen music in Laguna Niguel. Why not play some live Grateful Dead recordings instead? Oh well. It’s impossible to complain when I have the opportunity to buy those energy gell packs.
I appreciated the customer service, which I found to be the store's greatest asset.
There can always be a better selection of holders for phones and other accessories with any store. This one is no different. The prices could have been more competitive.
As I said on Yelp--I just want to say that I have enjoyed the product line and service I have always rec'd from this bike store over the past 20 yrs. Today I picked up my Trek which was in need of some repair and updating. Dan my Mech./Tech guru did an OUTSTANDING job on my bike. HIs initial recommendations for the repair and upgrades were spot on. His installation and quality check gave me the confidence to take it straight out for a ride. The best part was the little things he did like to fix my bar tape, set up my cadence sensor, and confirm wheel alinement. Thank you, Dan!