With the covid stuff going on you gave me a turn around time for a bike repair of just a few days. Most shops said it would be up to 3 weeks. You also have a wider selection of products inside the shop. It's the best shop in san diego and it's close to my house so that's nice.
Customer service was impeccable. My salesman was super knowledgeable and took time with me. Even during this pandemic they were kind, courteous and able to deliver. Super impressed with everything regarding Jax Bicycle Center!
My wife and I visited Jax Bicycle Center - San Clemente to simply purchase a "bell" for one of our bikes. Safe distancing was observed along with all the precautions other shops are taking now due to the pandemic.
Jason; the General Manager, met us at the door when it was our turn to enter the shop. He provides us an overview of where everything was located. As my wife shopped for the "bell"; I asked Jason a plethora of questions regarding e-bikes.
He took the time to provide me a thorough explanation of the e-bikes; assessed my needs for an e-bike and gave me several recommendations of bikes Jax handles.
He even confirmed via their computer database, the exact bike meeting all my needs.
Taking the time to assess a customer's needs/wants when the store was limiting the number of customers they would allow into the store was extremely generous.
When time to purchase my e-bike; I will definitely purchase it from Jason and Jax in San Clemente.
You're a 50 year old company that know's what you are doing. Such longevity does not come by easy and it only builds brand loyalty. I've know about JAX since the Irvine store opened many moons ago. Great service and professionalism. Always carrying needed products.
I live closer to the Laguna Niguel store, but was recommended to shop for the parts i needed in San Clemente.
Keep up the great work.