We spoke with Nathan who answered all of our questions and provided excellent customer service. There are at least two bike shops that are closer to our house, but we will return to Jax.
Awesome service , great employees , thank you Dave Hanson , and the rest of your crew who helped me ! Best service , very knowledgeable and passionate about what they do.
I stopped by Jay’s Bike Shop in Yorba Linda about 45 minutes before closing, hoping to get my daughter’s bike repaired for “Bike to School Day” the next morning. Honestly, I wasn’t expecting much that late in the day — maybe to be turned away or told to come back another time. But instead, I was met with kindness, professionalism, and true generosity.
Both gentlemen working that evening were absolutely outstanding. Not only did they welcome me in without hesitation, but they also went above and beyond to make sure the bike was in perfect shape for the next day. They didn’t rush through it or try to sell me anything unnecessary. They genuinely cared, took the time to explain what they were doing, and even made sure everything was safe and comfortable for my daughter. Their knowledge, customer service, and attitude were top-notch.
I rarely take the time to write reviews, but I left the shop feeling so grateful and impressed that I had to share. These guys deserve recognition. It’s refreshing to see a small business that truly values people and goes the extra mile. Jay’s Bike Shop has definitely earned my respect — and my repeat business. If you’re looking for quality service, honest work, and genuinely good people, this is the place to go.
Dave was an amazing help trying to pick the best fit for me! He was so full of knowledge and gave me lots of options to choose from.
Nate was there when I picked up the bike. He made my test drive, and transaction so smooth!
Thank you to the entire team for making this experience a great one!
Eddy was very helpful. He made great recommendations. He also helped me out by having my new bike setup and ready that same day. I am very appreciative. And the bike is doing great. I love it
The Jax team was very courteous and helped me install a set of new pedals, even as they were very busy before closing time.
The pedals worked out perfectly and I really appreciate the professionalism of the Jax team!