Eddy was very helpful. He made great recommendations. He also helped me out by having my new bike setup and ready that same day. I am very appreciative. And the bike is doing great. I love it
The Jax team was very courteous and helped me install a set of new pedals, even as they were very busy before closing time.
The pedals worked out perfectly and I really appreciate the professionalism of the Jax team!
Wyatt at the Yorba Linda location helped me pick the right bike for me and answered all the questions I had regarding the make/model of the bike I chose.
Upon my arrival, your personnel were business-like yet personable. The problems with my bike were quickly assessed and adequately explained to me. Recommendations were made without any pressure applied. All costs were upfront and seemed to be fair. I was told that the work would take two days and it took two days. 28 hours after I brought my bike in, I was contacted by phone and text that the work had been completed. Your personnel showed me exactly what work had been done and loaded it into my SUV. The following morning, I took my bike out for a ride and all of my concerns had been adequately resolved. I have owned this bike for five years and have only used JAX for repairs. I have always been pleased with the service I’ve received, your workmanship, and pricing, and that is precisely why I’m a return customer.
Wyatt and Nate have assisted me and they are extremely helpful and patient. They both know how to properly assess what the ckient needs and how to recommend the most appropriate product.
I walked in and was immediately greeted and assisted. Wyatt (there’s 2 of them) was very nice and professional. Didn’t lie or try to sell me what I didn’t need. I appreciate that. I bought my daughter’s bike and mine there and they will always be our store.