Really appreciated the expert advice on the repair and tune up of my bike that had been in a box for 5 years. Also appreciated the easy going atmosphere.
Amazing customer service by the Manager did a thorough check of my bike helped me out replacing two of my tires. Definitely will be back for my daughter’s E bike maintenance.
I was very pleased with the support I had for my off-brand bike. I was afraid that Jax would be unable to help me since I didn’t buy the bike there, but the technicians were very friendly, helping me unload my bike from my car to bring in for inspection on the damage to my tires.
I was patiently supported and offered solutions to fix my tire and one of the solutions would cost me more up front (protection plan) but ultimately be better for me. Initially I declined and the technician happily proceeded with the basic repair, but while he was preparing my work ticket, I had a chance to reflect and ultimately decided on the protection plan. He happily switched up everything to support me.
I appreciate the technical knowledge, but great customer service and willingness to help really matter as well. I believe both happened :)
The shop was busy when I came in. Not long at all I was greeted and helped by Nate. An outstanding young man. Professional and listened well. He was able to narrow down my issue on my bike. Within 2 days, I received a call the bike was ready. The hub on my front wheel was serviced and running like new! Thank you Nate and Jax!!!
Extremely competent service staff. They know bikes! Also appreciate that they give a diagnosis and cost to the work up front. You know what you're getting. No surprises.
The staff is very very helpful and friendly!
Nate and Wyatt are just really great employees who took the time to answer all my wifes questions about a bike she wanted to purchase!!
I would recommend Jax to anyone who is looking for a new bike or just freshen up an old bike!!
Thanks
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The technicians at Jax are friendly and knowledgeable. We brought our bike in at 3 pm on a busy Saturday and it was ready for pick up by 4 the same day. I highly recommend Jax Bicycle Shop for both sales and service.
Everyone is very helpful. As an older woman I appreciate being taken seriously and not dismissed. The mechanics always do a good job and if something isn't quite right they are more than happy to adjust.