The people I have met makes me keep coming and Heather’s classes. The front desk staff friendly coming and going. The staff in the gym I don’t know. A suggestion for Maggie and administration - drop in and observe classes and the interaction between the instructors and participants.
The 10:15 am class on a Saturday (Heather’s replacement) did not catch on that some of the regulars don’t jump due to physical restrictions. Did not offer alternative level until several members walked out of the class or members waited until the next exercise. She assumed everyone was on her level. After class middle age to older members discussed not attending due to the level of difficulty. The 9:30 am class on Saturday, I have attended is difficult for certain people and the 10:15 was similar with the new instructor. Maybe the new instructor nervous her first day teaching that class. More discussion needed when a permanent instructor leaves and replacement should inquire the level of intensity and discuss with the class. The early Saturday class Is well attended. I have been told to come as early as 8:30 to set up equipment. If you arrive 15 minutes before the class the equipment is not available.
We recognize construction and class availability limited. But, the instructor canceled the class because it was not worth her time to come for one class. The members requested a different day for Mat Pilates. Maggie or the scheduler was aware of the change before members told in class.
The Barr class so crowded in am and the instructor ignores the crowding. I know new members have gone elsewhere to attend other facilities. Progress is great. Administration should be aware of what the word on the street is: “classes crowded.”
Can’t wait to have water classes again. Signage on updates of progress on construction would be nice instead of rumors. The J TV by membership desk with weekly progress would be a suggestion.
I know growth is important but members should be able to voice their concerns. I have never had a survey like this in over 25 years as a member. Thank you for allowing me to let my voice be heard.
Love using the fit n sit for my son. The staff there is great, and I feel comfortable having some mom time to exercise. Also love the outdoor aquatic center and the indoor fitness center. The equipment is very well maintained!