The experience was fantastic from getting a quote, organising the install, asking details about the system to ultimately the great installer coming out and putting it in. All together it was a great experience end to end. Highly recommend Jet Charge for home charger installation.
I had to get a Mercedes Benz charger replaced under warranty. The process was protracted by MB Canberra who were unfamiliar with the process. Jetcharge helped with smoothing the path and be flexible with the dates.
The technican Ciaran Porritt did an excellent job fitting the new charger, which included identifying a fault with the home modem and patiently fault finding and resolving the issue until it all worked.
The process to book in the connection of a home electric charging unit for a car was straight forward, the team communicated with me throughout the process, quickly organised for 2W Electrical to come and install the unit, noting that 2W Electrical did a great job. Thank you :)
Prompt efficient service. We are very happy with our Wallbox Pulsar plus.
The recent failure of our EM112 Carlo Gavazzi meter after only 2.5 years of service is a disappointment. We will follow this up with Wallbox and Carlo Gavazzi as the failure of this meter does not meet the fit for purpose criteria under Australian consumer law. It would have be good if JetCharge had offered to followed up this failure.
The service team that came out to replace the meter were great.
The service was excellent - the charger arrived quickly after purchase, the installation was seamless and the installation contractor spent time explaining clearly how to get the best value out of my EV charger. Overall I was very satisfied with the service, and would highly recommend them to anyone installing a home EV charger.
I needed to make a warranty claim on my charger. Jet Charge were very responsive and immediately organised a replacement unit and supplied and installed that unit without fuss. Great service, and many thanks. Quality company to deal with.