The pre-sale service was fantastic. You asked the questions thar mattered to ensure I got the right bike. Never felt like I was being sold to but more guided based on experience.
Communication throughout the process was brilliant. Used Bike To Work process which took some time due to my employers timelines but you were great at staying in touch and keeping me updated.
Bike handover was great. You talked me through everything I needed to know regards registering the bike, 6 week service etc. Very thorough.
This is the 2nd bike we have bought from you and would highly recommend you to any friends or family.
Anytime I have been in the shop from a small purchase of gels or a big purchase such as tyres all the staff offer advice with out any need to purchases. On services time staff will always give you the best advice as to when you may need brake discs replaced or make suggestion to have something do in the future. Their knowledge of all the different bike ranges is great and recommendation for a particular bike that mike be good for you has never been wrong.
I get my bikes serviced with Joe Daly and have never been disappointed with the result.
If I am looking for something in particular and they may not have it in stock the will always try to source it for you or make a recommendation of another brand.
All the staff a very helpful and will do their best for you.
Your sales representatives (Noah and Elias) were very attentative and well trained. They had a good knowledge of the bikes they were selling and made every effort to find the right bile for me. Louise was very quick to respond to my emails. A nice experience. Thank you.
Product range is great, but much more importantly the people are all amazing. Every email was responded to promptly and when when my Bike to Work Voucher was delayed everyone was so pleasant and helpful throughout.
When I cam to collect the bike again nothing but great people wanting to help.
I bought the bike from you because I had historically bought bikes from you going back to almost childhood and I really wanted to support local business. Delighted to say my faith has been rewarded.
Many thanks.
[FIRST NAME REMOVED]
Louise was fantastic - so friendly. helpful, knowledgeable and brilliant at engaging in conversation with my 7 year old who again, loved his experience of getting a new bike. Thank you so much.