Mark was always helpful, and clear with what he needed us to provide. He has a calm personality, which helps when one is dealing with such a big purchase, such as a new home, which can be quite stressful. We received regular updates, letting us know the status of our mortgage, and Mark (and Chelcie) were quick to answer questions when we had them.
Mark is great about staying in contact with his clients. He is always available for any questions. We close right on time and made everything easy for a smooth closing. My clients were happy and so is anyone I ever sent to him.
Mark Sera and his assistant Chelcie are a pleasure to work with in every way. They are professional, knowledgeable and provide immediate follow up to any concerns or questions I had through the refinance process.