What a great experience. Mark and Christina were phenomenal and made this process so painless. Our previous mortgage experience was with a big man bank and there were so many issues and poor overall communication. It was a breath of fresh air working with a company with such great customer service. Emails were answered promptly and they were always just a phone call away to help with any questions we had. I’ve already been telling friends and family to use John Adams Mortgage for any future mortgage needs because our experience has been top notch. Could not be any happier.
- Very knowledgable
- Patiently explained everything throughout the process
- provided clear guidance and wisdom in different loan options
- Flexible with timing (met with and called largely after working hours)
- great, enthusiastic attitude
Mark was very receptive to my questions, was knowledgeable, and returned all my emails and phone calls promptly. Was a pleasure working with him. I would most definitely refer others to Mark when they are buying a home.
Mark knows his process. He understands how his customers need to be informed and does so in a clear simple way. The mortgage application process is complex and intimidating and Mark is there every step of the way with guidance.