Chris at John Adams mortgage was with my wife and I every step of the way. The online portal was an efficient means of getting all the appropriate paperwork completed and was easy to use and Chris was very helpful in letting us know any updates and any extra tasks that needed to be completed or looked at. His communication with our realtors Linda and Rick at realtor one was quick and transparent and he made the process very easy and virtually stress free.
The folks at John Adams were friendly, informative, courteous about work schedules and kept me updated weekly until the process completed. They were very professional and had answers to all my questions.
Chris did an excellent job explaining and reporting the status of the loan process. Everything during the process was on time or ahead of schedule. He was very prompt in answering questions outside the normal working hours. The total transaction met my expectations and went rather smooth.