I came to Ronya and Vanessa with a very difficult timeline and high demands for my client. Ronya and her team worked tirelessly on this deal for my buyer so he would get the best loan. This deal would not have happened without both of their hard work and dedication!
You guys kept me updated all the way through the process and helped me with specific issues I was having. I appreciated being able to call Ronya or e-mail Vanessa with issues I was having. Also, I really appreciated how quickly you processed my loan. You said it would be 3 weeks and it was. Overall I'm very pleased with my experience so far at John Adams!
Ronya is top notch with her customer service; answering questions, providing updates, pricing, timeline, closing, and her processor Vanessa is ABSOLUTELY wonderful as well. I am proud to go to closing and hear our mutual clients express their complete satisfaction with Ronya and the entire process.
Love that you are in-house and I can get updates by just walking down the hall.
Really appreciate your system of email updates for each step of the process.
My client liked your service so well he bought you a thank you gift for the closing.
I am not sure how to summarize. Ronya was extremely responsive, quick turnaround, personable, accommodating to a person who was disconnected (as I was out of the country most of the process). She simply was able to make anything happen despite that it was at the expense of her personal time / family.