The friendly staff at John Adams. And being able to call at any time and not feeling like I'm bothering the staff. I'm very pleased with my experience. I have had to deal with loan officers before. And felt pressured and felt I was bothering Them. I'm going to miss talking to skye and Maria. Maria was a great help to. I've never dealt with an assistant Who knew just as much And who was such a big help. Thank you all again.
Skye was knowledgeable yet down-to-earth and friendly. She explained everything to us in plain English, and kept us oriented at exactly where we were in the process, what our next steps would be, etc. Skye and Maria Dimova made the whole experience smooth and simple.
Skye was available to us even during off hours. Although I never met Skye, she was prompt with feedback, information and expectations. I felt comfortable working with her right away, even from a distance.
The process of obtaining a mortgage is a difficult, stressful adventure. Skye helped make the process as painless as it could be. She is pleasant, addressed questions very promptly - even off hours, and always thorough. I had looked at my credit union for a loan but after my first interaction with Skye, decided to go with her. I'm glad I did. Also, kudos to Maria who stayed late periodically to make sure details were addressed, and also was pleasant and thorough.