EVERYTHING! Rose is everything a Mortgage Loan Officer should be and many are not. She guided us through the process making us feel comfortable every step of the way. She not only met our expectations she exceeded them.
The second check program was what brought me in and the excellent loan terms were what kept me. Rose was very quick to respond to many of my questions and guide me through the process. She also streamlined the process and had it proceed extremely quickly. I was thrilled to be able to close on a home purchase one month from the application date.
Rose is phenomenal to work with. I love the weekly status updates letting me know where my clients are in the process. My husband loves Rose as we have used her personally but he has referred her to many of his colleagues and family which has turned into many more transactions for John Adams. We TRUST Rose Balhorn and we look forward to sending many more referrals her way!
Rose was very extremely knowledgeable and very responsive during the loan qualification process. She also anticipated the request of the underwriters. That anticipation and wealth of knowledge afforded time for me to pull together the necessary information and make it available. She is bright and has a great since of humor. It is evident that she understands the loan process and keeps lines of communication open to insure the process flows without interruption.