Troy was very responsive and thorough in his explanation through the process. He came to the closing which was nice as I got to meet him in person. I’ve never had the finance company attend a closing before.
Troy was very professional, responsive, and helpful to ensure I had all valuable information. He also made sure to support me in getting the best rates.
The process was very organized and easy to follow. Loop was a great tool throughout the process. Any questions I had were responded to quickly and thoroughly.
Troy was great to work with. We have been working with this particular client for more than two years.
Troy was always patient--and unflappable.
He answered his phone calls / messages in a timely fashion--even if it was a weekend ( or a holiday).
He was always POSITIVE .
Troy is exceptional. His follow through is amazing and he cares about every client. He stays connected throughout the whole process. He keeps everyone informed and aware of options.
Troy was simply amazing throughout my entire home purchasing process. He'd pick up the phone anytime to answer my questions, and made me feel like I had a trusted confidant by my side throughout the entire process. Troy has a calm demeanor that made me feel very comfortable and like I was in good hands from start to finish, and his supporting team of Kylie and others echo this same demeanor. I will go through Troy and his team for any and every home purchase I make where it makes sense!
Great customer service! Keeping the agents as well as the buyers updated every step of the way via email, using videos explaning the process is crucial for every transaction. Excellent Idea!
Keep up the good work.
Troy, Shannon, and Kylie were outstanding! They communicated effectively and responded promptly. Their attention to detail made the mortgage process smooth and painless. Most importantly, they are kind people who are genuinely invested in helping their clients succeed. They are the BEST!