The team at John Adams Mortgage is fast in responding the needs of the borrower and do not waste time in negotiating and offer the best rates upfront.
It was great to work with Joe and his team.
From offer to close, 3 weeks. Joe and his team went above and beyond for me at every step and made it SO EASY!! I’ll never use another mortgage broker again, and I’ll be sending Joe to everyone I know.
Joe Bigelman and his team were recommended to us and now we see why - they are professional, supportive, creative and knowledgeable. We had a few unexpected twists and turns in our buying journey and they hung with us through it all. In the end, things worked out better than we imagined! We truly appreciate our experience and hope others will find their way to John Adams!
Appropriate level of communication of status and next steps to know we are on track. Questions were answered in a timely manner. Smooth loan approval and closing process.
Customer service is truly exceptional. Working with Joe and Jamie has been an outstanding experience from start to finish. They responded promptly, often almost immediately, whenever I had questions or needed clarification on any part of the process. Joe is extremely knowledgeable about the industry and offered valuable guidance throughout. Everything he outlined in our initial consultation unfolded exactly as described, which gave me a lot of confidence in the process. We also worked closely with Jamie, who ensured everything stayed on schedule. If any issues came up, she clearly explained how to resolve them and kept the momentum moving forward. Joe and Jamie make an incredible team, and I couldn’t be happier with the level of service they provided.