Customer service is truly exceptional. Working with Joe and Jamie has been an outstanding experience from start to finish. They responded promptly, often almost immediately, whenever I had questions or needed clarification on any part of the process. Joe is extremely knowledgeable about the industry and offered valuable guidance throughout. Everything he outlined in our initial consultation unfolded exactly as described, which gave me a lot of confidence in the process. We also worked closely with Jamie, who ensured everything stayed on schedule. If any issues came up, she clearly explained how to resolve them and kept the momentum moving forward. Joe and Jamie make an incredible team, and I couldn’t be happier with the level of service they provided.
Joe was so responsive and knowledgeable about the whole process. He was always available to answer any questions. Joe was extremely trustworthy and I have already recommended him to friends.
Joe and his team were very professional and they made the daunting mortgage process seem easy. The team was very proactive in making sure there were no surprises during the mortgage approval process.
Joe always responds quickly, even after normal work hours! Communication was great, answered all my questions quickly. Pleasure to do business with Joe and his assistant, Emily. I like the variety of short videos that Joe has made to explain the mortgage process (and beyond). I wish great information like that had been available 30 years ago when I was getting my first mortgage. Thanks Joe!
Whole process went as smooth as it can. Joe was very responsive always answering in a timely manner even when out of town. I look forward to doing business in the future!
Joe Bigelman is on top of every details of the mortgage transaction.
He is always returning calls even on weekends.
Very dependable and knowlegeable! A REAL PRO with a Passion to help!!
Joe, Matthew and his whole team and beyond incredible ! Buying /selling a house is never fun and I was completely dreading the process and honestly was not very hopeful for much in this market . Every single step of the way Joe and Matthew answered my questions , rushed to the very last minute to get things done ahead of time and explained things to me in words that I could 100% understand ! The whole process was flawless and it has everything to do with Joe and Matthew , I cannot thank them enough !