Joe Bigelman is the quintessential professional mortgage officer. He treated my client as if she was borrowing $1M. Joe is very responsive to agents and keeps us updated through personal email messages, phone chats, and automated statuses. My client, Joe, and I had several conference calls when there were concerns. He explained the details like a teacher explains a complicated concept to the students. John Adams Mortgage is fortunate to have Bigelman on its team.
Joe is such a good communicator and excels in customer service. I have recommended clients to use his services and they all are extremely happy. I used Joe for my personal residence and the process went great.