This process is complex, with a considerable amount of legal paperwork. All questions and issues were not only answered and clarified, but done so immediately. When asked for information or documents related to this process, the reasons for doing so were provided. Phone calls were returned and emails were answered quickly, keeping you updated on your application. The customer portal and the informational videos offered were very helpful. You always feel informed and connected.
From the top down, the John Adams’ team is superb. The first conversation with Joe made me feel very comfortable with this team going into a difficult process for the biggest purchase of one’s life. He knows the mortgage programs in and out and communicates things excellently and quickly. The supporting cast is also fantastic. Quick and efficient communication and impeccable with details. I called John Adams to inquire about what loans would be best for me roughly 5 weeks ago, I’m now a homeowner. My specific situation was time sensitive and they delivered. I strongly recommend this team.
My client just closed on his first home this week. Starting out, he was very nervous about the mortgage process. After talking with Joe (Bigelman), he was ready to move forward. The entire process went very smoothly right up to the closing.
The process was incredibly quick and easy. Joe gave great advice early on and his team was always on top of things. When his assistant went on vacation she was immediately covered so the process wouldn't slow down and she checked in with me as soon as she returned. All in all very smooth operations and I would definitely recommend their services.