I really like the automated services, and the web site. Joe and staff were very responsive and quick to take responsibility and resolve issues if they arose. The best rate guarantee was very good. Also, all documents and communications were very clear and well designed.
Great customer service. Everyone who I worked with was helpful and friendly. Joe makes me very comfortable with the process and what I'm committing to as he explains everything in detail as many times as necessary to ensure I understand and am comfortable with it all.
Joe Bigelman was extremely friendly, helpful, and professional throughout the entire process. His team was well coordinated and was able to steamline the buying process as best as possible. Joe was also very good about answering /returning my phone calls.
I had an amzing transaction with Joe's Team. Another lender had the first shot at this loan for a month and wasn't able to get the deal done. The buyer fired them and hired Joe and his team to save the day. We had 3 weeks to get the job done and they did it. We closed last Friday and they got another client for life. Joe will continue to be my team's number one lender.
Joe was very hands on, and I was given alot of feed a k along the way of where things stood with my application. I liked the ability to provide documents requested electronically and to electronically dig documents as needed.