John Adams Mortgage Company Facebook-24 Googleplus-24 Yelp-24

   122 Reviews
1365 E Michigan Ave
Saline, MI 48176
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Recent Reviews:

March 19, 2017
Quick approval for mortgage. It was completed very fast. Also Kristen is always available to answer questions. I can text her anytime.
March 4, 2017
Timely Feedback
February 17, 2017
Very efficient and timely. They handled everything. Wonderful experience!
February 6, 2017
Kristen always keeps us up to date on the status of the loan and was willing to answer questions when they arose.
February 5, 2017
Professional, Very Responsive, Honest, Genuinely wanted to help us.
February 2, 2017
They were very knowledgeable with any questions asked. Very patient when it came time to getting paperwork signed and submitted - understood that people have jobs. Sent reminders and updates as different due dates were approaching. Let you know right away if a document wasn't correct so you could redo it. Plus the gift card for doing a "second" look at a mortgage is always a bonus - I do feel like this should be advertised better.
January 26, 2017
Very professional and follow through is above and beyond I would recommend Kristen all day long.
January 2, 2017
Kristen was very easy to work with. She responded quickly when I had questions and helped guide me through the mortgage application process. Kristen was able to help us move very quickly when we found our new home, and helped take some of the stress out of the home buying process.
December 10, 2016
Very prompt communication during the process. Even when faced with unexpected delays, correction was swift and considerate. Definitely felt a personal touch working with the lending team!
November 30, 2016
U are on the ball keeping everyone updated in a timely manner unlike some other lenders out there.
November 30, 2016
Great job keeping all parties in the loop as the transaction progressed through different phases.
November 29, 2016
Kristen was very fast with responses and helped me with anything I needed.
November 23, 2016
She is very quick to respond in all the key areas from both parties to close quickly when or if needed.
November 16, 2016
Kristen !!
October 28, 2016
I am always confident that she knows what she is doing and we'll get the job done.
October 26, 2016
Kristen Hesse and Christina Bieling are absolutely fabulous!!! Their professionalism, dedication and pleasantly charming demeanor are the backbone of any company. Please allow me to explain: During my refinancing process, I was having an issue with Wells Fargo (my mortgage company) and Citizens Insurance (my home and auto insurance company). Wells Fargo sent a letter in August 2016 stating I didn't have any home insurance. Citizens said they didn't receive payment from Wells Fargo. After getting them on a 3 way call, each said the matter was resolved. The same thing happened in September 2016 only this time Wells Fargo said they would increase my mortgage payment to compensate for the lack of insurance. Citizens insisted they did not receive payment and I needed to pay them additional monies for insurance I had already paid for which was included along with my taxes in my mortgage payment to Wells Fargo. Kristen and Christina came to our rescue! Without batting an eye they said they would get the issue resolved - no catches, no additional payments for services... just great customer service. When resolving the issue they discovered Wells Fargo had indeed sent the check to Citizens but combined it with another person's payment. Citizens had mistakenly applied the entire sum to the other person's account. There is absolutely no way we could have resolved this on our own. We do not have the contacts nor the intimate business knowledge. Kristen and Christina are lifesavers! They deserve special recommendation with our heartfelt gratitude. In the end, our house is refinanced. We have a better interest rate and are saving money. As long as John Adams Mortgage continues to employ Kristen and Christina -> you have life long customers in our household. Thank you!
October 24, 2016
Kristen is extraordinarily response, extremely knowledgeable, and quite simply the best in the business.
October 19, 2016
Quick, accurate, excellent communication, kind
October 19, 2016
Kristen has awesome customer/client feedback and is very solution oriented. Knows her stuff😉
October 14, 2016
Christy and Kristen were very helpful and kind with any questions I had being a first time home owner.