John Adams Mortgage Company Facebook-24 Googleplus-24 Yelp-24

   108 Reviews
1365 E Michigan Ave
Saline, MI 48176
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Recent Reviews:

November 30, 2016
U are on the ball keeping everyone updated in a timely manner unlike some other lenders out there.
November 30, 2016
Great job keeping all parties in the loop as the transaction progressed through different phases.
November 29, 2016
Kristen was very fast with responses and helped me with anything I needed.
November 23, 2016
She is very quick to respond in all the key areas from both parties to close quickly when or if needed.
November 16, 2016
Kristen !!
October 28, 2016
I am always confident that she knows what she is doing and we'll get the job done.
October 26, 2016
Kristen Hesse and Christina Bieling are absolutely fabulous!!! Their professionalism, dedication and pleasantly charming demeanor are the backbone of any company. Please allow me to explain: During my refinancing process, I was having an issue with Wells Fargo (my mortgage company) and Citizens Insurance (my home and auto insurance company). Wells Fargo sent a letter in August 2016 stating I didn't have any home insurance. Citizens said they didn't receive payment from Wells Fargo. After getting them on a 3 way call, each said the matter was resolved. The same thing happened in September 2016 only this time Wells Fargo said they would increase my mortgage payment to compensate for the lack of insurance. Citizens insisted they did not receive payment and I needed to pay them additional monies for insurance I had already paid for which was included along with my taxes in my mortgage payment to Wells Fargo. Kristen and Christina came to our rescue! Without batting an eye they said they would get the issue resolved - no catches, no additional payments for services... just great customer service. When resolving the issue they discovered Wells Fargo had indeed sent the check to Citizens but combined it with another person's payment. Citizens had mistakenly applied the entire sum to the other person's account. There is absolutely no way we could have resolved this on our own. We do not have the contacts nor the intimate business knowledge. Kristen and Christina are lifesavers! They deserve special recommendation with our heartfelt gratitude. In the end, our house is refinanced. We have a better interest rate and are saving money. As long as John Adams Mortgage continues to employ Kristen and Christina -> you have life long customers in our household. Thank you!
October 24, 2016
Kristen is extraordinarily response, extremely knowledgeable, and quite simply the best in the business.
October 19, 2016
Quick, accurate, excellent communication, kind
October 19, 2016
Kristen has awesome customer/client feedback and is very solution oriented. Knows her stuff😉
October 14, 2016
Christy and Kristen were very helpful and kind with any questions I had being a first time home owner.
October 1, 2016
good communication
September 26, 2016
Very professional good communication caring about the individual always there to help and explain the mortgage process and overall it was just a pleasure to do Business with kristen Hess
September 23, 2016
She is always quick to respond and quick to get things done. It was a smooth transaction!
September 22, 2016
Kristen had wonderful patience and follow-through with our loan process.
September 4, 2016
Kristen and her team were ultra responsive, always cheerful and pleasant, and extremely competent. The transaction had some intricacies due to ancillary issues and Kristen and her team did an amazing job making the whole process very smooth.
September 2, 2016
Every question was responded to quickly and professionally.
August 26, 2016
Kristen is great at what she does...she is my go to person for mortgages!
August 26, 2016
Kristen was awesome. My realtor Debra Clayborn Fagge'Tt recommended John Adams Mortagage to me. I was a first time home buyer, so I went with them completely blind, not understanding half of the terms being used. I work long hour days and I'd email my loan officer at 7 or 8 o'clock at night and sometimes I'd get her response within an hour or first thing in the morning. Everything was always detailed. It was nice especially not understanding majority of it. And every little detail was explained. What was nice too is I would even ask questions and then the loan officer would extend it a little farther going above the explanation. It was a amazing experience this team was Great! Thanks Kristen your awesome.
August 26, 2016
Kristen always does a great job communicating during the entire process. Thank you!!