Kristen Hesse's communication prior to and through the entire transaction was flawless. My buyer client was working with Kristen before she became my client. I had not previously had a transaction with Kristen or John Adams Mortgage on the same "side" of the transaction. Kristen actively updated me and the buyer through every stage of the loan process, followed up immediately on any question and was spot on with numbers, dates and professionalism. The cherry on top were the John Adams Mortgage closing loan documents were surprisingly few and the closing from start to finish was less than 40 minutes.
Like Realtors, attorneys and dentists in Ann Arbor, there are a plethora of mortgage loan officers to sort through to find those who strive daily to exceed expectations and results. I have already recommended Kristen Hesse and will keep her at the top of my short list for mortgage loan officer recommendations.
It was a pleasure working with Kristen! She is very professional and kept us up to date as the loan process went step by step. Would definetely recommend her and your company in the future. Sincerely, Brian [LAST NAME REMOVED]
We loved how friendly and fast things went with Kristen. This was my/our first time buying a home and I am so pleased that we did it with Kristen. We had good low rates! Which when we compared other places we wouldn’t have gotten that kind of rate.
I was recommended here by a good friend and it was backed up by others in the area that had good things to say about your company. Communication was great, online convenience and incredibly helpful with my odd schedule and toddler. I like my rates and I love my house more. Thanks!
She was extremely prompt at answering all of my questions. She was very organized and provided me and my realtor with real-time updates. My realtor commented on how great Kristen was and how easy of a process this was because of her. As a first time home buyer I did not know what to expect and this process was significantly easier and non stressful, when I anticipated it would be. I would recommend and have recommended Kristen to any friend or family going through this process.
I absolutely loved the time and effort Kristen took to teach me about the loan process since my wife and I were first time buyers. The whole process felt like we were going to go through a huge and arguous process, but Kristen definitely made it a painless process and took far less time then I thought it would take.
Kristen plays to win - she is competitive when it comes to rates and costs. She is also very responsive at almost all hours. She is very organized and drives to close - following up with all parties to get the process completed.