Very customer friendly. The ability to upload all documents and to be able to check progress online is very attractive. This was our second time using both John Millard and John Adams and we were very happy.
John was prompt in returning emails and answering calls related to my mortgage and providing information to a first time home-buyer. The ball was always in my court to move the process along, I very seldom had to wait for John.
John was very timely in follow up and initiating the steps needed to ensure that all parties were always on track to move towards an expedient and successful closing. I love the weekly update email showing the status of the loan.