You are knowledgeable, very helpful and always good to talk to. Crucially, you do that little bit extra that makes it a proper service rather than just a transaction; nothing really big but those little things that make a difference and is massively appreciated. Keep up the good work.
You generally give a friendly and reliable service, and I enjoy going to the shop. I have bought four bikes from you over the years, and innumerable spare parts, and got lots of good advice and help. The fact that the shop is staffed by cycling enthusiasts is a big plus.
My favourite bike shop in Leamington, and I wrote a review on Google to say so. Less corporate than Evans, for those that care about that kind of thing, and much more reliable than another that I now avoid.