You looked into the stock for my shifter, which came off another bike, and got back to me within an hour, shipped the same day AND you added a spare shimano shift cable which was very welcome. thank you
Took my MTB to John Atkins for some repairs . They assessed my bike on the spot and messaged me to let me know what was needed to fix it . I agreed to their suggestions and an approximate cost was mentioned . The shop messaged me in the afternoon to let me know that the bike was ready .
A friendly and professional service . Will use them again.
The thing I have always appreciated is the personal service you get from a great independent cycle shop, which John Atkins Cycles is. From the the first conversation/ consultation there is lots of listening and great knowledge, experience and myth busting from the team to help you make the right decision and order the bike, or kit, that is right for you.
You do occasionally need some patience as its not like the instant gratification you get from clicking online, but you are building a relationship that will serve you well in the future.
Highly recommended.