Disposal fee was significantly higher than the website said. However, I was in a time crunch so I went ahead and paid the fee. While the guys were nice and professional, I feel sort of taken advantage of.
The guys left a lot of damage to my walls and ceilings that I didn't notice until after they left. One corner had a huge chunk of drywall gouged out. Otherwise, they did remove everything I asked them to remove and also moved some furniture from upstairs to downstairs.
Your estimator tool said $158 to $208 for my pickup in my zip code. When your team arrived, they quoted $278. When asked why it was different from the estimator tool, they did not provide an explanation. There were no difference between items quoted and the items picked up. They dropped the price to $248.
I was concerned about your pricing model when I scheduled my appointment because you did not provide a quote. So, I relied on your estimator tool instead. When the movers are on site and ready to take your junk, the customer is in a vulnerable position and you take advantage of that. I will report you to the BBB. Your business practices are highly unethical.
DJ and Shaun were were fantastic! My love seat was bulky and heavy and there are 32 steps up to our home. Will ask for them later this summer. They already know what is going then and didn't seem to worry. Will share Junk King with neighbors and friends! Thank you for such quick service!!