My appointment time was originally 8-10am. When they called to confirm the appointment on Friday they moved me to 10-12 without me knowing. Staff called to say they were going to be there at 10:30 did not arrive until 12:20. Actual service was ok but timeliness is outreageous. On top of it they then left their clipboard and had to come back. Next time I would choose a different company for this service.