I liked that the estimate is out the door price so no surprises at the day of service. That's give me break from hustle.
One thing though, I was supposed to get call before they come but both the day of estimate and actual hauling days, I didn't get a call and they showed up before the said time.
Anyway, it was fast and good service.
Matt, the owner of the Petaluma store or Manny, who took my order and gave me a price for my job, didn't listen to me about the scope of the job. They booked the two workers for 9 jobs on the day they were to do my job. That left the workers with the impossible task of either leaving my job half finished or disappointing other customers by being late or not showing up at all. They decided on their own to stay and finish my job and they did it well. But management should not put their workers in that kind of bind. I felt badly for the workers who thought they had a 30 minute job that actually took 3-3 1/2 hours. I tipped them well and though I didn't have to (and probably shouldn't have), I paid over the price I was quoted. IF I USE JUNK KING AGAIN, I will insist on an onsite estimate. Once again the workers - Jeff and Ryan - were terrific, worked hard and finished my job cheerfully. Too bad they have a boss or manager who doesn't respect them and wasn't honest with me as their customer. I believe Matt is an absentee owner who needs to pay more attention to his business!
Your staff and representatives were extremely professional, courteous, and helpful.
The total experience, from the first phone call I made to seeing the truck leave our offices, was amazingly effortless. I will recommend you to anyone who would be in need of such services.
Junk King communicated clearly with me about my appointments and times. They also did what they said they would do.
The two workers sent to do the actual clean out, were friendly and did their job with enthusiasm! Very efficient also. I would definitely recommend your services!
This is the second time I have hired the services of this amazing company. We live on a 100 year old ranch property and have been cleaning out for almost two years. The Junk Kings came last summer and removed huge framing equipment and 100 years of farm trash. All the Junk King haulers were polite, friendly and worked non-stop. Their bid was incredibly reasonable.
Today Junk King haulers, Damian and John arrived during the stated time to do the following:
1. Climb a double flight of steps then an 8ft ladder and lift themselves into a transome in a 12f ceiling. For the next three hours Damian and John passed down 70 years of boxes, old carpets, steel bunk beds (that had to be partially disassembled to hand down), endless boxes of books, chairs... and don't forget they had to then carry all the heavy attic stuff down two flights of stairs...
2. Damian and John had to go down into a 150 year old basement navigating steep steps to remove hundreds of bottles of mostly full ancient brandy and wine bottles.
3. Finally Damian and John drove the Junk King truck to our barns and loaded up 5, 5 ft steel file cabinets, an 5ft oak file cabinet, an ancient refrigerator, a barrel full of iron traps and endless other ancient junk. Damian and John worked steadly the entire time, always cheerful, friendly and respectful. Thank you!
Damian orinally scheduled our job for 3—4 hours. It went over, several hours. Damian gave me a fair deal on the extra time. I am beyond satisfied and wholeheartedly recommend Junk Kings.