The 1st phone call I made, I got a person to talk to. The rep was very nice and able to help me. I have tried other companies to come pick up my refrigerator, and I never got a call-back or could never get anyone on the phone. They scheduled the appointment, came out and picked it up. It was very simple and very easy. The pick up guys were very nice.
I felt that the service was overpriced and I was being taken advantage of. When the team arrived, it appeared that they kind of threw out a price just for the sake of it. I was told that that they would take a few cardboard boxes at no extra cost but they failed to do so and not mentioning it at all. I feel as if I did not get the service that I paid for.
It's more pricing than service. Felt expensive as only comparison is free from city, but in this case that wouldn't work.
My answer is really will I check out and price out other options - yes. If Junk King is competitive will I utilize them - yes.
It was easy to schedule an appointment online and for the very next day. You called to see if you could come earlier that day and arrived at the time you said. Appreciated your efficiency and quick loading of the item we needed hauled away.
1. The team giving the estimate was right on with the team who came to work in my home.
2. The team who did the initial work in my home were professional and kind. They knew that I had the loss of my husband with two preteens to deal with and they were on top of things.