Awesome service, very friendly and make the junk haul stress free. Clifton and his assistant were polite and had my junk loaded onto their truck in no time. I hope I don't have by gosh but would use again.
The gentlemen who came out to our home were wonderful! They were very organized. They assessed everything and gave us an estimate upon arrival. They then told us their strategy for tackling the work. They were very fast and efficient. I was struck by how neatly they packed everything into the truck. Level of service was exceptional! I also love the convenience of being able to schedule my appointment online because we were very pressed for time.
No show for initial appointment set from 1 to 3pm. Called at 250p to confirm status. Was told driver would call. He did and said he'd be here by 430p. Told him husband would be there, as I couldn't wait. He said hed call when on the way. He called and left message at 4:42 to say he was stuck in traffic but wad on the way. Husband called to let me know Junk King had not arrived and it was 645p. I called Junk King. They said appointment was cancelled because I didn't answer their calls. What? I have voicemail from your driver, since phone reps keep repeating cancellation was my fault, due to no answers. What can Junk King do, send me an email so I can forward your driver's message and you can find out why he never showed and make sure he's delivering the service Junk King promises. This was not a professional experience.
So we rescheduled for next morning with Junk King for 8am, they called me back to reschedule at 11am. Different driver called around 10:30 to advise they were behind and would arrive by 1230p. They came on time and delivered great service.
While the 2 employees who came to my apartment were incredibly professional and friendly, they arrived 3 hours after the end of my appointment window. This was incredibly inconvenient on a Saturday. I did receive a courtesy call about 15 minutes before my appointment window ended letting me know "they may be late." The tardiness was excessive.