I have always had a good experience with the Parking Spot in Kansas City however, there is a lot of road construction going on right now on the highway leading to the Parking Spot. It is VERY DIFFICULT to get to. This has been going on for months. There is no clear signage as to where to turn to get to the Parking Spot and the road is, in fact, difficult to find. I cannot be the only one having this problem. Could they PLEASE add signs until the road construction is finished? Everything else in this location is great.
Parking Spot is very accessible (well, except for the current road constructions). Fast & efficient. The drivers are very helpful. Majority with great customer service skills. I love having the ones that actually help me load my big, huge, heavy luggage in the back of my SUV after a vacation. They are just fantastic! The only downside is some of the drivers will announce that a gratuity is expected which is a total "turn off" for me. I would like to be the one to decide if the service was exceptional to give that well-deserved gratuity.
Kaleab is easily the best driver you have at MCI--and by a big margin. I use Parking Spot 20 times a year and no other driver is as courteous or as competent as Kaleab. Management should do something nice for him, I hope you know how lucky you are to have him.