Good selection of bikes, good prices, friendly and courteous staff with a no-hassle approach. They set aside a couple bikes for a couple hours so that I could drive down from Wisconsin to test them out. Although it was past closing time on a Friday night, the staff was kind enough to allow me ample time to decide on a bike for my son's birthday. Highly recommend Kegel's!
The friendly staff were welcoming and answered all my newbie questions. The helped order a bike that was hard to find, updated me along the way, and were customer-driven.
You can tell everyone is passionate about bikes and cycling and they want to welcome more people to the community.
My first visit after moving back to Rockford after 13 years in Lake Geneva, WI.
Honest, helpful, knowledgable staff.
Just purchased some new fingerless gloves on this visit....but scheduled for road bike (2013 Trek Domane Project One) tune up.
Also asked about assistance in creating a rwGPS route from my current abode in downtown Rockford for an invite to 5 cycling clubs I've now ridden with....staff suggested Blackhawk Bicycle and Ski Club, which I rode with 9 days later and one of their members agreed to assist.
Though primarily a Specialized dealer, they can work on any make or caliber of bike.
I came in with no appointment with an emergency repair and got immediate and friendly service. They are helpful, knowledgeable, and stand behind their work. The wide variety of accessories, bikes, and clothing are top quality.
Friendly. Thourough. Helpful. Personable. Fair pricing. Wonderful staff. Best bike store I’ve ever been to. Stop in just to check out the inventory and meet the people. You won’t be disappointed.