Everyone in the store was friendly, attentive, and helpful. They listened to what I was looking to do and made recommendations based on that. I wasn't expecting to walk out with a bike same day!
Have had several bikes worked on in the last year. Both services were completed and exceeded my expectations. Worked with different service techs both times and they were very professional and were extremely mindful to provide cost relevant guidance in both instances. They don't oversell and deliver as promised
The team treated my son like he was the only customer that mattered. They took the time to explain and show him all of the bikes, even the ones that there was now way he would fit on but wanted to know about them. I have been an avid rider for a long time and even worked at bike shop 30 years ago. I stood back and wanted my son to have the experience of buying a bike from a real bike shop and not a department store. They blew me away with the care that they took. We ordered the bike that he finally decided on in the color he wanted. They hand held the order the whole way through. They even offered to stay open late knowing that it would be hard for me to get there before closing due to living 90 minutes away. Will continue to make the trip to the store for future needs. Thank you all for the experience!!
I've purchased three bikes over the years from Kegel's and have always received great service. Their staff is consistently friendly and knowledgeable, and they carry quality products. One thing I particularly appreciate about Kegel's is how they give back to the community. Through my repeat visits and purchases, I've experienced firsthand why they're a reliable and trustworthy bike shop.