I liked being able to get an appointment within 2 days for the assessment , and then an
appointment in 8 days.
Rental vehicle was arranged , follow-up email about the progress of the work.
Staff was very friendly and helpful.
Good job, all
5 Stars service from scheduling to finish. Mira was super friendly and helpful in assisting with ICBC claim and scheduling. Ordering part was fast and OEM pricing was reasonable. The job took half a day and an Uber was arranged for a ride home and pick up. Car exterior washed and inside cleaned like new upon pick up. Overall experience was superb and would strongly recommend Kirmac for your go-to autobody shop!
I've rather unfortunately for me and my insurance premiums, have had to use the services of Kirmac Collision a handful of times in my decades of driving, two times this year alone. The last thing I want after experiencing a collision claim, at fault or not, is to have any further stress when dealing with an auto repair facility. However, Kirmac Collision certainly understands this perspective as with being an accredited ICBC Repair Facility for as far back as I can recall, they've always put me at ease upon entering their office(s) and make the process of dealing with ICBC and other aspects of a new and or existing claim, as "pain free" as possible. I simply make an appointment and upon entering Kirmac Collisions office(s), they take the reins from there. The staff are incredibly knowledgeable and their level customer service and support are, in my experienced opinion, second to none from the start of the claims process through to and including the day I pickup my vehicle. They initially go over the obvious damage done to my vehicle(s), prepare some paperwork for me to sign while at the same time having arranged a courtesy car that is waiting outside the moment I walk out from their office doors. Regardless of the complexity of the claim and damage done to my vehicle(s), Kirmac Collisions efficiency has me in and out of their offices in no time whatsoever. I've dealt with Kirmac Collision, Langley office on 200th and Fraser Hwy enough times that I felt very comfortable in recommending Kirmac Collision when my elderly mother of 82yrs of age was involved in her very first, at fault collision of her life, earlier this year. Then, after I unfortunately struck a raccoon one evening late last month, a claim that was just finalized yesterday, I had no need in even considering where to go for the repairs. Kirmac Collisions offices on 200th Street and Fraser Hwy in Langley and the staff they've hired make the claims process as seamless as possible, processing my claim with the utmost professionalism and such high level of customer support as I could expect and then some. It's clear where I'll endup should another collision occur anytime soon ... not that it would be something I hope happens again yet if it does, I'll be right back at Kirmac's offices on 200th Street and Fraser Hwy in Langley for another positive experience. KEEP UP THE HIGH LEVEL OF CUSTOMER SERVICE AND SUPPORT AND I WILL CONTINUE TO BE A KIRMAC COLLISION CLIENT FOR THE FORESEEABLE FUTURE! BG.