Jennie was generous with her time and gave good advice. She was up front about the limitations of the process, not promising things that could not be achieved. All workers were very professional, and the cabinets look like brand new ones.
The only complaint I have is communication. Text messages were not answered in a timely manner, and invoices continued to arrive after I had paid them.
Overall, I am very pleased with the whole experience.
They came to me with samples you thought I might like and I was able to make my choices from the comfort of my home. And the project turned out just the way I wanted.
Everything! Every detail was so well thought out and meticulously executed. All the measurements were perfect! It was finished exactly as I wanted. Everyone on the team was so easy to work with as well. Perfection! So beyond happy with the results!
Charles Gonzelas and his crew were awsome! We did have a hic-up with our cabinet doors which were damaged during shipping but this was Fed-Ex's fault and this delayed our project for about 4 weeks but once they received the new doors they were all over the kitchen. We were a little disappointed that Jenny Gonzelas was not more involved with our project after we signed the contract but Charles, Kerri and the rest of the team stepped up to the plate and got us the upgrade we wanted. Our home is thrity years old but now we have a modern kitchen and it looks great!
Thank you Charles and your crew,
Brenda and [NAME REMOVED] Kayse
Friendly, pleasant. Listened and understood our wishes and needs, helpful in making choices and never rushed us in decisions. The workers knew their jobs ..
and worked well together..
They were very meticulous about keeping everything neat and cleaned after each day's work.
This is an organization which is trustworthy and completely honest.
We are so pleased with their work and impressed by their attitudes toward their work.
A joy to have found them!
Great experience working with the team from kitchen tune up! I appreciated the excellent communication throughout our project and the seamless process of our kitchen remodel. Highly recommend kitchen tune up!
Integrity and honesty of the franchise owners, Jenny & Charles. Their crews are also very respectful and clean. They ensure a quality result by following through on any punchlist rework.
Both salesperson and repair person showed up on time. There are many options presented, which will allow for almost any look you prefer. My job was small, just repairing and strengthening my current cabinets, but I wasn’t made to feel like I didn’t matter. No mess was left after the work was complete.