As first time clients, the initial phone conversation was informative and an easy transaction. We have no complaints! Kylo was so happy when we picked her up! We will return as customers when we are back in Detroit!
The only thing that would have made my experience better is being able to see my dog on camera. When I called I found out his room could not be seen so that was a bummer and it has happened our last two stays.
The Staff at Lakeshore makes all the difference. Caesar has been attending daycare and has been boarded on numerous occasions and I always have the piece of mind that he is being cared for by each member of the staff as well I care for him myself!
I found most everything top notch from staff to cleanliness of your facility. I had two dogs boarded and both vaccinated against kennel cough. Despite this one of my dogs contacted this air borne virus. Not certain what you can do to help prevent this, but constant flow and air exchange is one thing that could help..
We love the way we are greeted when we arrive with our pups. The staff are always very nice.Our dogs Ruben and Cooper love going to play with all of their friends. They have spent overnight visits and always come home very happy. The staff is great. We also love that we can watch them on the web cameras. Thank You for all that you do .
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Every time we drop Bingo off he is excited. This tells me that he is treated well, and looks forward to coming back. He is also absolutely exhausted when we pick him up, and can look forward to a couple of days of "down" time because of this!
My dog is always happy to go there, they treat her well. I also appreciate that American Pet does not charge your credit card before you even take the dog there for boarding, that was an issue at another place I boarded my dog; then if I had to cancel, they kept $25!! American Pet Resort staff is really friendly and easy to work with.
We had our dog’s pads and nails clipped when she was there recently and the groomer did a fantastic job. We are really pleased with American Pet Resort.