The last person I spoke to was abnoxious and arrogant. I did not know you charged to cancel or reschedule an appointment. If I had known that I would only schedule appointments at the last minute. I have been a member for years and I only had to pay for an appointment I canceled an hour before and when I missed the appointment. The person I spoke to encouraged me to cancel my membership at that point I was so annoyed I agreed with her. I even called a few days prior and gave my new credit card information and she said she didn't have it on record and tried to throw it in my face that I didn't have a working credit card on file. At that point I had enough of her and did not give her the card information. I took her offer to end my membership.
Spa like peacefulness of the facilities and your message therapist are excellent. In addition, late appointments for working adults makes it easier to come in on the weekdays. Thank you! Have enjoyed our 2 years with LaVida!