Response From LaVida Massage of Ballantyne, NC
May 18, 2025
Dear Client,
We are sorry you feel this way, but our same day cancellation policy is in place so our therapists can get somewhat compensated for a confirmed appointment that was cancelled the same day. We have to have a cancellation policy of same day appointments in order to keep the talented therapists we have. This is a common practice in this industry and the late fee is paid to the therapist to compensate them for the lost appointment.
Sincerely,
LaVida Massage - Ballantyne