LaVida Massage of Ballantyne, NC Facebook Googlemaps Yelp

   3177 Reviews
12206 Copper Way Suite 120
Charlotte, NC 28277
980-207-2815
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Recent Reviews:


Fort Mill, SC
Great environment with friendly and professional staff.
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Charlotte, NC
Professional and friendly people.
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Charlotte, NC
I love this place just had to take a break for a few months
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CHARLOTTE, NC
Everything was perfect, reception, room ambience, attitude of therapist, and therapy itself. I enjoyed and got relaxed.
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Matthews, NC
The app was not working as it should for the last week. The pricing is crazy high. Emo and Paula are good therapists
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CHARLOTTE, NC
Jess was thorough and did the pressure I asked for and checked throughout my massage if all was good. 10/10
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YORK, SC
To not expect clients to pay more in tip than they should an dont remind them they didn’t leave a tip or much of a tip
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ROCK HILL, SC
Patricia is a very gifted therapist. Her intuition is superior and her touch is phenomenal. I have had massage prior to this, however, I have to say this was by far my best experience.
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Charlotte, NC
I would have a hard time recommending for a tentative client. I don't think you're always as careful in draping as I have had at other places. I want to feel safe and cared for. I think you could do better in that. The massages have always been good. And ultimately I've felt safe enough to continue coming back for a couple years. If I knew someone was confidant and comfortable with getting a massage and needed a new place...I could recommend.
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Response From LaVida Massage of Ballantyne, NC
October 24, 2023
We are sorry you felt less than 100% comfortable during your service and have already begun a review with our staff to ensure all proper procedures are still in place. Thank you for expressing your concern. We take great care to provide a safe, comfortable environment for our guests and staff alike. Anything less isn't tolerated." Sincerely, LaVida Massage - Management

charlotte, NC
Was my very first time ever getting a professional massage and i couldn’t have picked a better location! Clarissa was amazing, she made sure to target every point i may have had a concern about and also gave extra care/advice to areas she thought needed it. 1000/10 will definitely be back soon thank you !
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Charlotte, NC
The person I used to visit left, and the person she recommended left as well. Now I have to try more to see if I find one that I like as much. So far no luck.
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Response From LaVida Massage of Ballantyne, NC
October 24, 2023
Dear Client, We have over a dozen therapists and unfortunately the only two you have seen have left. We reached out to recommend a few other options based on your visit history. Sincerely, LaVida Massage - Management

CHARLOTTE, NC
Excellent
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Charlotte, NC
Best massage I have ever had! Hope is amazing!!
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Bonita Springs, FL
Andrea is awesome. She listened to my needs and addressed them throughout the massage.
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Charlotte, NC
Emo is the best! I've been seeing her for several years and have never been disappointed by her massages. Definitely ask fer Emo!!!!
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Charlotte, NC
1. Getting an appointment was easy. 2. Clarissa, the masseuse was excellent. 3. She heard my issues and gave me a therapeutic massage. 4. I chose to become a member; it was easy to sign up. 5. Danielle, the Office Manager was helpful in answering .
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Charlotte, NC
I have been a member for 1 year. I love the excellent service from the front desk staff. The massage therapists are excellent. One of my favorites is Andrea.
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CHARLOTTE, NC
The customer service, starting with the receptionist, my interaction with her was exceptional. Then, my therapist was kind and concerned with what and how I preferred my massage. Today, a focus on customer satisfaction appears not to be a priority. Kudos to the LaVida team!
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CHARLOTTE, NC
The therapist I had on 9/11 rubbed a roller (or something) straight up/down along my spine so many times I have an abrasion in the middle of my back. At one point I started counting and it was ~100 times total (several sets of 6-15 passes) over the course of the first hour of my two hour massage. Also, I specifically asked her to focus on my neck, shoulders, and hips. Neck and shoulder work was good. My hips were never touched. The closest she got was couple of brief (mere seconds) passes on my sacrum, and that was it. Instead, she worked on my thighs, calves, feet and hands. I would have preferred her use that time to focus on what I asked her to. Lastly (and not that big of a deal really), she used a LOT of oil. That may be a good thing though, given the abrasion on my back that probably would have been worse without the excess lubrication.
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Response From LaVida Massage of Ballantyne, NC
October 24, 2023
Dear Client, Thank you for this feedback, we have shared it with the therapist to review and adjust her style if needed. We strive for excellence and we are sorry you didn't have a great experience last time you were here. We will make sure to schedule you with another therapist next time. Sincerely, LaVida Massage - Management

Matthews, NC
I’m spending more here for massage with upgrades than I am at a resort I go to with friends. My last massage was disappointing. Not by the tech but time. I had a 60 min appt for 5:15pm. I arrived in the parking lot at 5:05 and got turned around and parked and inside by 5:10. I waited in the lobby for 2-3 minutes. My massage was over and I was dressed and in the lobby at 6:03pm. How did I get the full 60 minutes I paid for? Forget the dressing time, I wasn’t even in the building a total of 60 minutes. My upgrades $40 plus $20 tip should be prorated at this point. My membership is cancelled effective next month. My last 2 paid massages better have a credit of some sort. Very very disappointed!
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Response From LaVida Massage of Ballantyne, NC
October 24, 2023
Dear Client, Our 1hr sessions include time for dressing and undressing, so the actual hands-on time is 50min. We have discussed it with the therapist and realized that you got about 5min less than you should have and both the therapist and us are very sorry and will make sure you get this extra few minutes on the table for your last massage. Sincerely, LaVida Massage Management