i am a monthly member and have brought my mom now twice for massage. She recently had Marci and had a GREAT massage. I even called following the apt to express how much mom loved it and how it helped. If mom can afford a way for being a member she will join. She has VERY high rent and med. expenses per month so not sure how we do this but she would benefit greatly by Marci.
thank you again
diane [LAST NAME REMOVED] schaefer on behalf of my mom [NAME REMOVED]
I was there this past Monday and had Samantha for a massage therapist. She was awesome! Not only did she do a great job but she gave me some pointers on stretches I can do for my hips and lower back. I highly recommend Samantha and would book her again if I'm in the area.
If I set up two appointments within one hour from another please keep it. They canceled my wife’s appointment. So I had to go by my self. They called and canceled her appointment two hours before the appointment.
The AI bot is confusing and not helpful. There was scheduling confusion on Saturday, 3/29 and I tried to call the office because the website said LaVida was open on Saturday. I called to talk with someone, no one answered. The AI bot started sending text messages creating more confusion. When I arrived for my 4/2 massage appointment, I talked to the receptionist and found out that the office was not open on Saturday. So why wasn’t there a message saying you weren’t open or why wasn’t the website updated. Either way I spent way too much time on Saturday trying to figure out my massage appointment schedule. I have been a Lavida Massage member for several years and the customer service in the last year or two just hasn’t been the best and scheduling a massage should not be this hard.