Thank you for your response. Your appointment was scheduled by a new desk attendant. It was a valid yet a disaster of a mistake. However, the receptionist who greeted you did her best to accommodate both of you as it was a special occasion. We could have turned one of you away. Which sounds like would have been easier at this point. Further, we book 75 minutes for each client, so you have time to confer with your Therapist, dress/undress comfortably. The hands on portion of each massage at LaVida sticks to Universal Massage Standards of 50 minutes. You were NOT shorted in time at all. Our rooms are cleaned top to bottom on a regular basis and there is no call for calling our center dirty. We also have wall hooks for your belongings. The Massage Center environment is different than your high end "day spa's" in that all we do is Massage. We have hundreds of happy folks who enjoy the great services we offer.

Thank you for your review. We always strive to pre-book each and every client as they leave. Unfortunately, when you call the opportunities are less because of that. We always have you and your family on our cancellation list when this happens. We also offer our last minute text message service to help with bookings. We have not had a negative turn over rate of therapists recently at all so you are slightly misinformed. We have however, added some very fine Massage Therapists to our team that are very talented Therapists. Please feel free to use our online booking app which is convenient for you to find an appropriate session according to your schedule. Hope this information helps you in the future.

Thank you for taking time to leave feedback. We are sorry to hear there was trouble with online bookings. We offer this to try and help and sometimes the system can be tricky to understand. We are always a phone call away to help assist in bookings. For the safety of our prenatal clients we do only book them with our trained massage therapists. As for your facial service the eyebrow wax is a separate service and when using the online booking system you have to book each service individually to allow for enough time. Our estheticians are usually capable of squeezing them in during a regular facial booking time. With you being a new client and arriving late we were not able to fully accommodate you without inconveniencing the next client booked. We have listed in the email confirmation you receive to arrive 15 minutes early so that all paperwork and pre-appointment tasks can be taken care of in time for your appointment time. We appreciate your feedback and hope you will visit again.