Response From LaVida Massage of Chandler, AZ
December 08, 2016
Thank you for taking a few minutes to leave feedback for LaVida Massage. We are truly sorry for any misunderstanding regarding your service. A ninety minute massage incurs an additional thirty minutes over your sixty minute program. Because your credits were for sixty minutes, we are unable to split the credit in half to cover the additional thirty minutes. You can certainly use a full credit, but we would hate for you to lose out an additional thirty minutes of massage by using a full sixty minute credit for the additional thirty minutes. In lieu of using a full massage credit, you simply paid a lower fee for the additional thirty minutes. We are sorry for any confusion when this was previously explained at your checkout seven months ago. We do appreciate you, Margaret, and hope to see you soon!