Offer more appointment times. Bring Sundays back. It is extremely hard to get an appointment at times especially if you work full time Monday -Friday. I have had appointments get canceled right before my appointment time and could not get rescheduled for a month.
Business has went downhill the last few years. It's very difficult to get a good therapist who stays with the company and finding an appointment that works with my schedule. I cancelled my membership after being there for many years.
The place is nice. The Masseuse assigned to my specific type of massage should be able to give me the type of massage I am looking for. I like a deep tissue massage and felt I didn’t receive that. She as a person was very nice, but wasn’t able to give me the pressure I’m used to.