Being punctual for the massage time, waiting no more than 3 minutes for a person to change versus the 10 to 12 min I've experienced, keeping quiet outside the doors, and hiring people who truly know massage versus a one night or one day per week person who doesn't listen well and does a lazy massage with more stretching than massaging. There are really good therapists there and then a few that should be let go. Being mindful of a person's needs, time, and their money to get this help is critical. My needs were not met recently and I was disappointed at the inconsistency of the staff but I will be back and will avoid the person that was awful recently.
I love the ease of the online scheduling and the app! Appointment reminders always come in a timely fashion. I have been seeing Michelle and she is the absolute best. All the therapists I've seen are helpful and provide useful tips for what to do between massages to help with my back pain.
The membership and being able to schedule appointments online instead of just in person.
The prices for the lengths of time are very good and my normal person every time gets all of my problem areas treated and keeps my multiple issues manageable instead of painful.