Everything at LaVida is excellent. It feels so welcoming when you first step into LaVida and I am always greeted warmly and feel at home. My therapist is Chandler and she is absolutely wonderful. She has done wonders in relieving my back pain and I always leave feeling terrific.
The massage was great- the policies confuse me. I received two gift cards- for $150 and $50. I initially thought that was so generous- about 4 massages. The receptionist told me I needed to join a membership to get the massages for $49 and in order to do this, I had to put my personal credit card on file. So then I said can I use my gift card for the membership and she said no. The massages will be $80 without a membership so my future $150 won’t even cover two massages. It seems strange to me that a gift reciever is asked to pay membership to fully use their gifts. Again, the massage was great- the policies seem to need a review from a customer, gift card giver/ recipient view. If the policies remain, I will not give a gift to others as I don’t think it’s right for them to have to pay personally to use their gifts as I intended. Thanks!