Response From LaVida Massage of Colorado Springs, CO
December 24, 2018
Thank you for your recent visit and feedback of your experience with LaVida Massage COS. On behalf of LaVida Massage COS, I extend our sincerest apologies for the bad experience you had with our front desk sales associate, Chris. I understand that Chris was very unprofessional and rude when you visited our health and wellness center for a day of relaxation with your girlfriend. You came to us, because we offer 5-star service and instead were subjected to a rude and unprofessional sales associate.
At LaVida Massage COS, it’s our goal for you to have a relaxing, tranquil experience without having to deal with unprofessional customer service. Chris has been with us for four months and I assure you that his behavior in customer care was not a part of his training with LaVIda Massage COS. I take full responsibility for his behavior. He will be dealt with accordingly and reminded why we have 5-star rating and that OUR guests are of utmost importance to us.
I’m grateful that you brought this issue to my attention and I ask your forgiveness. We’d love to earn your business. Please enjoy a complimentary visit for a free 90 min session for your next visit in our health and wellness center as a thank-you for choosing LaVida Massage COS, should you decide to give us another chance. We hope to see you again soon!