The lady that I had my session with never seemed to use any relaxing massage techniques, moved way too fast, was loud, and talked too much about random things in her personal life. While I was laying on my back she kept almost trying to force me to "relax" while she lifted my head from the 2 points on the back of my head and was laughing about how tense I was. She held that spot way too long and from doing that, bruised the back of my head for a couple days. She was scratching my head like she was washing my hair for like 15 minutes...I didn't say something during the session to her cause I was a little irritated and I didn't want to be rude. Not very pleased that I had to pay $50 +generous tip for that experience. So I would like either a refund of my $50 or credit for another 1hr massage with someone else. I sent a email the 14th, but I after I received the feedback email today I saw that I sent the email to the appointment reminder email.