Upon arriving for my Sunday morning appointment, the receptionist was busy on the phone dealing with an angry client. I have used the location before (at least 9 months ago) and was returning with a gift card that I was recently given. The receptionist quickly checked me in but was very short, not rude but seemed busy. I wasn't given any forms nor were there follow up questions asked (current medications or health conditions) which I thought was odd. Once I was called back, my therapist was very warm and friendly and responded well when asked for increased pressure. I would have given my experience a 10 but the check-in warranted a drop in ranking.
The tables were extremely firm and the the padding/sheets moved into a ridge when I turned over, so there was a bump in my back during the last part of my massage.
Summary: improve the padding on the tables.