I like that you can sign up for a membership which gives you a discounted massage each month. I am so busy but when I see the Lavida charge on my credit card at the start of each month, I get super excited because it reminds me to call Lavida and schedule my monthly indulgence with Charlene. I also love that you can customize each session to the area or areas of your body you want worked on that day. It's simple and it's awesome!
I don't like how much turnover you have. I saw Reggie for over a year, when he left I had a hard time finding someone as good. I saw one lady that was ok, but then she was gone. Then I saw Megan 2 massages ago and really liked her, but then she left. It isn't always easy to find someone to give a massage with right pressure and technique. Not sure why people leave, but that is the only reason I didn't rate it a 10.