I loooove Kevin and think he’s great. However, the set up for the monthly recurring charge is so confusing. It matters on which day the withdrawal is made as to whether it counts as an extra session or my regular one? Every time I’ve left a massage I’ve been asked “so this is an extra session?” Like no, it’s not. Why do you keep asking me that? I went on Sunday (the 11th) and was told I had between Nov 3 and Dec 3 to use my regular massage, which withdraws from my account on the 15th. Yet when I’m done, I’m told it’s an extra session. You all make it way too complicated and I’m tired of arguing about it, so Id prefer to go someone hassle-free that’s more clear about how their pricing works.
I received at least 4 items of communication about my appointment verifying the day and time. However when I showed up early on a Sunday, the masseuse had called in sick. Not communicated to me until I walked in the door. Appointment verification should go both ways.
The front desk employee worked diligently to get me back in later in the day.