Thank you so much for sharing your experience with us Susan. We're truly sorry to hear that your recent visit left you feeling disappointed especially after receiving a massage from Sam, who we're so glad to hear you loved! She is incredibly talented, and we’re happy she made a positive impression. That said, we’re really sorry for the confusion around the billing and the use of your gift cards. We completely understand how frustrating it must have felt not to see a clear breakdown, and we truly regret that this left you feeling upset. Our intention is never for any guest to feel taken advantage of, especially when using a gift that’s meant to bring comfort and ease. We’d love the chance to review your visit in more detail and go over exactly what was applied. If you’re open to it, please reach out to us directly we’d really appreciate the opportunity to clarify and help make things right.

Hello Marsha! Thank you for bringing this to our attention. I completely understand the confusion, and I’m happy to let you know that we’ve reviewed the charges and resolved the issue. You were absolutely right—your Benefits Program fee of $89.95 was charged on June 8th, and the additional $30.00 for Dermaplaning should have been the only extra charge for your June 12th appointment. We’ve corrected the billing and appreciate your patience. We look forward to welcoming you back soon and ensuring your next visit is nothing short of wonderful!

Hi Thaddeus, Thank you for your honest feedback—we truly appreciate you giving David a try and are glad to hear you enjoyed the massage. We understand that pricing is an important consideration. Our goal is to keep our rates competitive while also fairly supporting our highly trained staff and maintaining a high standard of service. For clients who need regular bodywork for their health and wellness—often based on their therapist’s professional recommendations—we offer membership options designed to make consistent care more accessible and affordable. These memberships are completely flexible, with no fees to start or cancel, and no long-term commitment required. Our goal is always to provide value while supporting your wellness journey in a way that works for you. We’ll keep your feedback in mind and hope to have the opportunity to welcome you back in the future.

Thank you for sharing your experience with us! We’re delighted to hear that your massage was amazing and that you felt welcomed by our friendly therapist. We also appreciate your honest feedback about the check-out process. We strive to provide a consistently professional and smooth experience from start to finish, including at the front desk, and we’ll be addressing this with our team to ensure improvements. Thank you for recommending LaVida—we look forward to welcoming you back for another wonderful session soon!

Hi Komal, Thank you for taking the time to share your experience, and I’m truly sorry to hear that it didn’t meet your expectations—especially when you came in seeking relief from pain. Your concerns are completely valid, and I want to sincerely apologize that you left feeling unheard and unsupported. Our goal is always to listen closely to our clients’ needs and provide care that aligns with both their goals and their comfort level. It's clear we missed the mark in your session, and I understand how frustrating and disappointing that must feel—especially when you were in pain and had communicated your needs clearly. We take feedback like this seriously, and I’ll be reaching out to you directly so we can learn more and make things right. Your voice absolutely matters to us, and we hope for the chance to rebuild your trust.

Hi Andrew, Thank you so much for sharing your feedback. We completely understand that pricing plays a big role in choosing where to receive care, and we’re sorry to hear that your experience didn’t reflect the value you were hoping for. Our recent pricing update was made thoughtfully to ensure we can continue supporting our talented team with fair wages while maintaining the quality of care and service we aim to provide. We also do our best to stay competitive within the Fort Collins area and to create a welcoming, professional space where clients feel genuinely cared for. Your feedback is truly appreciated—it helps us grow and improve. We hope to have the opportunity to welcome you back in the future and offer an experience that feels more aligned with your expectations.