Response From LaVida Massage of Fort Collins, CO
June 04, 2025
Hi Komal,
Thank you for taking the time to share your experience, and I’m truly sorry to hear that it didn’t meet your expectations—especially when you came in seeking relief from pain. Your concerns are completely valid, and I want to sincerely apologize that you left feeling unheard and unsupported.
Our goal is always to listen closely to our clients’ needs and provide care that aligns with both their goals and their comfort level. It's clear we missed the mark in your session, and I understand how frustrating and disappointing that must feel—especially when you were in pain and had communicated your needs clearly.
We take feedback like this seriously, and I’ll be reaching out to you directly so we can learn more and make things right. Your voice absolutely matters to us, and we hope for the chance to rebuild your trust.