The massage therapists are always professional and courteous as well as the rest of the staff. The atmosphere in Lavida is extremely pleasant and relaxing. I also enjoy that I can call and get an appointment fairly easy.
The therapists give terrible service. It is advertised as a 60 minute massage, however it rarely is even 45 minutes. I usually am early to my appointments, but don't even get taken back to the on time. Then it is 5 minutes to get undressed, then another 5 minutes of the therapist messing with towels, and it ends 5 minutes early to get dressed. Also, on my last massage the therapist was more stretching me out than actually massaging.
I would not complain if it occurred once or twice, but it happens every time. The people at the front desk are friendly, but do not feel the actual massages were any good. Moreover, I have tipped to be nice but they really did not deserve it. I suggest you find higher quality therapists.
Front desk staff was great. My therapist, Natalia, was amazing! Love her! In the secondary waiting area the staff going up and down the hallway were not particularly friendly and welcoming. They would make eye contact yet did not say hello or smile.
The facility was absolutely beautiful. The massage was nice and very relaxing, but I should have been more vocal about the pressure I wanted. The person who gave me the massage was very nice, respectful and professional, but it wasn't the kind of massage I like. It was a nice experience, but I would probably request a different person the next time I come there. Thanks again!
Very professional and calming atmosphere. I like that you have the opportunity to ask for a therapist that specializes in different pressures/ techniques as well as the variety of essential oils and diffusers -